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New Zealands Online Veterinary Pharmacy

faq's

Who owns the Vetpharmacy.co.nz?

Franklin Vets is a privately owned veterinary business with seven clinics in South & East Auckland and the North Waikato, which employs over 30 veterinarians, with a total staff of over 100, providing veterinary services to Farm, Equine and Companion Animal clients.  For more information click HERE

Can I buy prescription products from you using a prescription from another vet?

No.  We think it's important you maintain strong relationship with your veterinarian. Vetpharmacy.co.nz is designed to be a value added resource for Franklin Vets customers, and therefore Prescription products on this site are only available to Bona Fide (genuine) clients of Franklin Vets. If you would like to register as a Franklin Vets client click here

 

Why is the site not branded to Franklin Vets?

We see Vetpharmacy.co.nz as a model that may suit other like-minded vet practices. Therefore, Vetpharmacy.co.nz was designed to be a standalone site that in the future may become the e-commerce option for other practices beyond just Franklin Vets.

How can you offer product stewardship while selling on the internet?

Customers wishing to purchase product from Vetpharmacy.co.nz must be bona fide (genuine) clients of Franklin Vets. In addition, our trained Veterinary support staff check each order that is placed, and your Franklin Vets veterinarian is also advised of every order as it is confirmed. This ensures that your vet continues to have a strong oversight as to your product needs, and allowing them the opportunity to discuss your individual requirement with you if required.  

Why do you put your products online for the public to see?

We believe in helping our clients make the right choice when it comes animal health products. Most of these products can be found elsewhere on the internet, however this site pulls them together in one place for your convenience, and only contains products that we as veterinarians see as having the appropriate level of research, safety and product support. There are a number of animal health products on the market with unsubstantiated claims- But you won’t find them on Vetpharmacy.co.nz

Vetpharmacy.co.nz is designed to provide you with information regarding the range of animal health products available on the market, in a format that you can digest in your own time, while still ensuring the appropriate level of oversight through regular consultation with your veterinarian.

Not every product is going to be right for every farm or every animal, and this is by no means a recipe book for treating disease. However, new products are coming onto the market all the time, and Vetpharmacy.co.nz is another medium for getting more information to our customers. Many of the products on this site are prescription only products, able to only be prescribed by your veterinarian following a consultation 

Although they don’t need a prescription, we believe many products such as the premium parasite products, should be used with guidance and advice from your Veterinarian. For this reason, our trained Veterinary support staff check each order that is placed, and your Franklin Vets veterinarian is advised of every order as it is confirmed.   
 

If I have a script with Franklin Vets, will this be used to validate my purchases of prescription products?

Yes.  If you are a Bona fide (genuine) client of Franklin vets with current scripts, your purchasers through Vetpharmacy.co.nz will work the same way as if you were purchasing product at one of our clinics.

Can I order through Vetpharmacy.co.nz, but pick products up in clinic? 

Yes, orders placed through Vetpharmacy.co.nz may be collected from any of our six clinics.

Whom can I contact if I have concerns regarding Vetpharmacy.co.nz?

You can contact us HERE,  Any concerns will be forwarded to Mark Hosking, Managing Director of Franklin Vets.
 

Be Informed / Be In Control

Vet Pharmacy is a comprehensive online resource providing animal health information with a special emphasis on articles and product information for the rural sector. In addition to this, Vetpharmacy.co.nz provides an internet products sales to genuine clients of Franklin Vets. Franklin Vets is a privately owned veterinary business with seven clinics in South & East Auckland and the North Waikato, which employs over 30 veterinarians, with a total staff of over 100, providing veterinary services to Farm, Equine and Companion Animal clients.  For more information click HERE